FREQUENTLY ASKED QUESTIONS

Shipping

We offer worldwide shipping to most countries.
However, due to logistical and security reasons, we currently do not ship to certain regions. If your country is unavailable at checkout, we kindly ask for your understanding.

Orders are made on demand and typically
processed within 1-7 business days. Delivery times vary
depending on your location and range from 2-20 business days.

Shipping costs depend on your location and order size. The exact shipping cost
will be displayed at checkout before you complete your order.

Yes! Once your order is shipped, you’ll receive a tracking number via
email
so you can follow its journey.

Delivery times depend on your location. Orders typically arrive within 4–7 business days. International shipments may take 7–20 days. You'll receive full delivery details in your confirmation email.

We use all major carriers, and local courier partners.

Product

Since our products are made on demand just for you, we cannot
accept returns or exchanges
unless there is a defect or error in your
order.

If you receive a defective, misprinted, or incorrect item, please contact us at
info@jouparty.com within 7 days of delivery
with a photo of the issue. We will review your case and provide a replacement
or refund if applicable.

Because each item is custom-made when you order, we cannot guarantee
modifications or cancellations once an order has been placed. Please review
your order carefully before completing your purchase.

Discounts & Group Orders

Yes! We offer a 10% discount for students and professionals in education, public service, and social impact roles. Simply verify your status at checkout or contact us for more details

Absolutely! We offer special pricing for bulk and group orders,
whether for schools, businesses, or advocacy groups. Contact us for custom quotes.

Product & Sustainability

Yes! We prioritize ethical production,
sustainable materials, and responsible manufacturing
to align
with our mission of positive impact.

Unlike mass-produced fashion, our products are created
only when you order them
. This ensures less waste, more sustainable production, and a truly unique item made just for you.

Our products generally fit true to size. You’ll find a detailed size guide on each product page, and for extra inspiration and guidance, feel free to explore our Unisex Size Guide

Support & Contact

We’re here to help! Reach out via info@jouparty.com for any questions or concerns.

Yes! If you’re an influencer, activist, or organization looking to collaborate, we’d love to hear from you. Contact us for partnership opportunities!

Donations

A portion of our profits is donated to organizations actively combating Antisemitism and supporting Jewish communities worldwide.

We provide free store vouchers to activists,
influencers, and individuals who actively stand against antisemitism. These
vouchers allow them to select statement fashion that amplifies their voices and
spreads awareness.

We identify potential recipients based on their activism and engagement in the
fight against antisemitism. They are chosen directly by our team based on their social impact.

Yes, anyone who actively works against
antisemitism—whether online, in their community, or through educational
efforts—can be nominated.

We set aside 15% of our profits into a
separate donation fund each month, ensuring transparency and traceability of
all funds, voucher distributions and donations.

Yes! Those who actively engage with the
program and continue to advocate for Jewish pride and against antisemitism may
receive additional vouchers or perks in the future.

Important Notices

Your Privacy Matters: All personal data is encrypted, securely stored, and never shared with third parties.

Discreet Packaging: Our products are shipped in neutral, unbranded packaging, ensuring complete privacy.

Support in a Safe Way: If you feel unsafe wearing pro-Jewish messages publicly, prioritize your security. You can still show support with Home & Living products at home or wear your favorite hoodie in safe spaces. Every action counts.

Take Legal Action: If you experience antisemitic harassment or attacks, we strongly encourage you to report it to the police, seek legal counsel, and take legal action. Antisemitism is a crime—don’t stay silent.

Your safety comes first. We stand with you.

Any attempt to harass, defame, sabotage, or harm this shop, its owners, or its customers in any way will be reported to law enforcement without exception and prosecuted to the fullest extent of the law. Any form of hate speech, cyberattacks, defamation, fake orders, or other hostile actions will be immediately reported to the police and taken to court.

We reserve the right to pursue all legal measures—including civil and criminal prosecution, claims for damages, and injunctions. Every single action against this shop will be fully documented and forwarded to the appropriate law enforcement agencies.

Antisemitism is not an opinion—it is a crime. We will not hesitate to hold every perpetrator legally accountable.